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FAQ

Buyer Protection

What guarantees are there?

Of course, sometimes something goes wrong with an order, but because keeping our customers happy is our top priority, we have provided several guarantees:

  • Every item that arrives broken/not working will be replaced free of charge
  • You can always return your order within 14 days of arrival
  • If something goes wrong with the delivery and it takes longer than 60 days, your order will be fully refunded

Order Information

What if I want to change something about my order?

If you would like to modify or cancel your order, please contact us immediately. Once our warehouse has processed your order, we can no longer make any changes.

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" simply means that we have successfully received your order! Once your order has been shipped, you will receive a tracking number and your order status will change to 'Fulfilled'.

Why was my order canceled?

If your order was unexpectedly canceled, it is likely that our fraud filter flagged your order as fraudulent. If you are sure this is not the case, please place your order again using a PayPal account. If you do not have PayPal, you can easily sign up at www.Paypal.com

Shipping

Where do you ship to?

We ship our products to Belgium, the Netherlands, France, Germany, Andorra, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Austria, Poland, Portugal, San Marino, Slovenia, Spain, the Czech Republic, Vatican City, and Sweden .

When will my order be shipped?

After your payment has been verified, it takes approximately 1–3 days to process and ship your order.

How long does it take to receive my order?

On average, it takes less than 15 days to receive your order. You can read more about it here.

Do you provide tracking information?

Yes. After the entire order has been shipped, you will receive an email containing the tracking numbers. You can track them here.

Product

Can I return my product?

We always strive to ensure that our customers love our products, but if you need to return an order, we are happy to help. Simply email us at support@upgraderc.be and we will guide you through the process.